Animal Adoption Terms & Conditions

Please read through the terms and conditions below.

1. We will make every effort to fulfill your choice of animal, however sometimes for reasons beyond our control we may have to substitute your first choice animal with the backup choice made on the original application.  We will notify you in the event of the substitution being made.
2. We will process your application within 28 days, unless otherwise agreed with the management.
3. Animal Adoption packs will be dispatched under first class postage unless otherwise agreed with the management.  There will be an additional charge for all other levels of postage.
4. The Animal Adoption Pack includes:  Adoption certificate, a photograph of your animal species, an adopters badge, an adopters car sticker, one free entry ticket, a year’s subscription to our quarterly ‘Animal Watch’ magazine.  Your name will also be added to our Thank You board in the park and to our website on the Adoptions page.  We reserve the right to change the contents of the Adoption pack at anytime without prior notice.
5. Your free entry voucher will be valid for 6 months from the date on the voucher, and is not valid on Bank Holidays.
6. The adoption period is one year from the date on the certificate.  We will contact you at the end of the adoption period to see if you would like to renew it.  You are under no obligation to renew the adoption.  It will only be renewed with your express permission.
7. It is sometimes necessary for us to replace or re-home animals in the park.  In the event of your chosen animal being replaced or re-homed we will change your adoption to your backup choice from your original form.
8. Animal Adoptions are not exclusive; other customers will be able to adopt the same animal and will receive the same benefits as you.